COVID-19 self-isolating payment scheme

Who is eligible for a Test and Trace Support Payment?

People who live in the borough of Solihull, are on a low income and have received notification from NHS Test and Trace to self-isolate may be entitled to a payment of £500 if you also meet all the following conditions:

A parent or guardian of a young person who is required to self-isolate may also be eligible if they meet the following criteria:

Discretionary Test and Trace Scheme

To be eligible for a payment under the Discretionary Test and Trace scheme you must meet all of the above criteria but if you are not in receipt of one of the qualifying benefits but are on a low income and will face financial hardship because you have to self-isolate, you may be entitled to the £500 payment.

For the purposes of our scheme we are considering a low income to be earned income of £26,000 per annum or less.

Please note due to the limited funding provided by Government the Council reserves the right to change the Test and Trace Discretionary Payments Scheme at any time to ensure funds go to those who face the most financial hardship. No further discretionary grants will be awarded once funding has been exhausted.

Who is not eligible?

You will not be eligible for the scheme if you:

Need help to make an application?

You can help someone else fill out an application, or fill out an application on their behalf. However, you cannot receive payments on behalf of someone else; payments will only be made to the person who has been asked to self-isolate by NHS Test and Trace.

If you cannot complete the form online or you need help to do so you can contact our Contact Centre on 0121 704 8200 and one of our advisors will assist you.

You can submit an application up to 42 days after the first day of your isolation period. We cannot accept applications after this.

How will I know if my application is successful and how much will I receive?

If you are eligible you will receive a payment of £500. This will be paid directly to your bank account and we aim to make payments within 5 to 7 days. Any payment made will be subject to Income Tax.

Before you start

You will need the following information to complete this form:

What am I required to do?

If you receive a self-isolation payment you must self-isolate as requested by NHS Test and Trace.

Please visit the NHS website for more details of the NHS Test and Trace self-isolation requirements for those

NHS Test and Trace website


You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate which puts others at risk. Any payment made as a result of fraud may be subject to claw back, as may any grants paid in error.

The Government is supporting Local Councils to make the necessary checks to ensure payments can be verified and have been made correctly.

Data Sharing

The information you submit here will be processed by Solihull Council. We need your consent so that we can access your records in the NHS Test and Trace system to confirm that you are eligible for the Self-Isolation Payment Scheme.

Further information on how your data will be processed can be found here

We will carry out checks with the Department for Work and Pensions (DWP), for verification purposes, Her Majesty’s Revenue and Customs (HMRC), for tax and national insurance purposes. We may also verify loss of income by contacting your employer.

Your data may also be shared with other agencies/government bodies for the purposes of the prevention and detection of fraud or/and error.

We will provide information to HMRC about any payments we make because Self-Isolation Payments are subject to Income Tax. If you are self-employed, you will need to declare the payment on your self-assessment tax return.

To validate your bank account details, we need to share relevant information you've given us with TransUnion. This will be used to ensure your Test and Trace Support Payment is paid to the correct bank account and to help prevent fraudulent use of the Test and Trace Support Payment scheme. This is not a credit check and won't impact your credit rating.

For more information on how TransUnion may use your data, please visit

All information is processed in accordance with the Council’s data protection process. More information regarding this can be found here:

In submitting an application you must confirm that you have read, understood and consented to your data being processed in this way for the purposes of assessing your eligibility for a Self-Isolation Payment.