Report a Missed Collection

Current Status

When to report a missed collection

As we may still be collecting in your area please wait until after 4.00pm on the day of your collection before reporting a missed collection.

Split brown wheelie bins

Badly damaged bins have developed large splits or holes that are getting caught on the vehicle lifting mechanism are very difficult to dislodge. We have been trying to dislodge the bins but this is an unsafe practice that cannot continue. If a bin is badly split and considered likely to get stuck our crews have been asked to log the bin as damaged and regrettably leave it as it cannot be emptied safely. We will leave a sticker on your bin if we can’t empty it and automatically order a new bin for you if you haven’t already ordered a replacement.

We apologise for any inconvenience that this may cause. If you require any further information please read our split brown bin FAQs.


Introduction

Privacy Statement

This form can be used to report a missed rubbish and/or recycling collection. Your information may be shared with other council services and partner organisations to ensure our records are kept accurate and to help us to identify services or benefits you may be entitled to or interested in. We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires. For further information about how we use your information please refer to the Council’s Privacy Statement on www.solihull.gov.uk.

Before reporting a missed collection

Missed collections must be reported within two working days of your scheduled collection day.

If you live in a property that uses communal bins for rubbish and/or recycling, please telephone us on 0121 704 8000 to report a missed collection.

Please ensure that your rubbish or recycling was left at the edge of your property or the agreed collection point for collection by 7.00am. If your containers were not presented correctly and/or not out on time then we will not return for your missed collection.

Collections are made on all Bank Holidays except Christmas Day, Boxing Day and New Years Day.

Missed items

Please select which container(s) have been missed:


Address of the Missed Collection

Enter the postcode in the box below and click search to retrieve the address (must be a Solihull Borough Address)

StreetAreaTown/City
There are no addresses to display

Collection Status

Address of the Missed Collection

* Denotes Mandatory Data

 
 
 
 
 
 
 
 
 



This application was developed by the SMBC, IT Applications, eServices Team.