Report a Missed Collection

Current Status

tick graphicThere are currently no reported incidents. Collections are running on schedule.

As we may still be collecting in your area you won't be able to report a missed collection until after 4.00pm on the day of your collection.

Thank you for your patience.


This form can be used to report a missed rubbish and/or recycling collection. Missed collections must be reported within two working days of your scheduled collection day.

If you live in a property that uses communal bins for rubbish and/or recycling, please telephone us on 0121 704 8000 to report a missed collection.

Please ensure that your rubbish or recycling was left at the edge of your property or the agreed collection point for collection by 7.00am. If your containers were not presented correctly and/or not out on time then we will not return for your missed collection.

Collections are made on all Bank Holidays except Christmas Day, Boxing Day and New Years Day.

Data Protection

The information you provide will be used to help us deal with your enquiry. It may be shared with other Council services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in.

Missed items

Please select which container(s) have been missed:

Address of the Missed Collection

Enter the postcode in the box below and click search to retrieve the address (must be a Solihull Borough Address)

There are no addresses to display

Collection Status

Address of the Missed Collection

* Denotes Mandatory Data


This application was developed by the SMBC, IT Applications, eServices Team.